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Google Adverts has some new bugs in the present day, one which Google confirmed over advertisers acquired a discover for “complicated textual content” for his or her adverts and the opposite not but confirmed round advertisers being unable to replace their bank cards on file.
Complicated Advert Textual content Concern
Google confirmed a bug final night time at about 11pm ET on Monday, February fifth the place advertisers are getting an error message when updating their adverts saying “complicated textual content.” Google posted, “We’re investigating stories of a problem with Google Adverts. We’ll present extra info shortly. The affected customers are capable of entry Google Adverts, however are seeing error messages, excessive latency, and/or different sudden conduct.”
Google defined, “There may be at the moment a backlog for self-service appeals involving “Complicated Advert Textual content” and different content material high quality labels. Our staff is working by means of the backlog on precedence.”
What do you have to do? Google wrote, “If the advertisers have time delicate campaigns that have been impacted by “Complicated Advert Textual content” label , the one recognized work-around at the moment is for an advertiser to add new belongings / edit current belongings to switch these which can be at the moment labeled. E.g. The textual content asset labeled for Complicated Textual content “Purchase this now” could possibly be edited to “Purchase this in the present day” and the brand new asset won’t be labeled.”
Here’s a screenshot of this message I discovered from Adriaan Dekker on X who stated he received it from Natasha Kaurra and Mohamed Hamed (Turki) (I attempted to seek out the sources however could not and he did not hyperlink to them). Right here is that screenshot he shared:
So in case you see this error, you aren’t alone and Google is engaged on a repair.
Updating Credit score Playing cards
A number of advertisers are complaining about a problem with updating bank cards inside Google Adverts. Lior Krolewicz posted on X sharing a video saying, “Anybody else unable to replace or see fee strategies in Google Adverts? We additionally had a shopper unable to replace CC all day (see error beneath).”
Others replied they’re having the identical concern:
Shopper hit “Repair concern” then received choice to replace card, however when he submits, simply sees error message. pic.twitter.com/w7Zk2S821Y
— Lior Krolewicz (@yaelconsulting) February 5, 2024
Noticed this final week. Thought it was a fluke.
— Menachem Ani (@MenachemAni) February 5, 2024
Sure, we have been unable to replace our shopper’s CC earlier in the present day. Would not allow us to.
— Mark Subel (@marksubel) February 6, 2024
There are a variety of complaints about these points within the Google assist boards as properly.
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