How to navigate negative Glassdoor and Indeed company reviews

Receiving detrimental critiques from former staff isn’t enjoyable.

Getting this kind of detrimental suggestions on-line can really feel like a sucker punch. 

However get this:

Poor on-line suggestions is just not the top of the world, no matter whether or not it comes from a former worker or a present buyer. 

The way you navigate detrimental critiques reveals loads about what kind of enterprise you might be.

This text covers the significance of navigating detrimental critiques from previous staff, studying from these critiques and guaranteeing your organization doesn’t take a reputational hit.  

Certainly, Glassdoor and employer assessment web sites

Negative reviews from clients on Google and Yelp are one factor, however employer critiques are one other matter totally.

Earlier than diving into how one can navigate detrimental employer critiques, it’s essential to debate these critiques and the place they flow into. 

Employer assessment web sites present a secure area for former or present staff to assessment their expertise at an organization. These staff can talk about salaries and wages, firm tradition, different workers members, the onboarding expertise and a complete host of different issues.

Glassdoor and Certainly are essentially the most well-known employer web sites. Other than being essentially the most well-known, Glassdoor and Certainly additionally are likely to rank extremely in Google’s search outcomes. 

Meaning if your organization has poor scores on both web site, the outcomes will doubtless present up early when somebody on the job hunt searches on your group on Google. (The identical goes for when you’ve got good critiques.)

A better score on both of those websites signifies a strong firm fame, whereas a decrease score have to be navigated accordingly. 

Dig deeper: How to repair your Google search results and reclaim your online reputation

Coping with detrimental critiques as an employer

Let’s begin with three absolute core tenets to undertake when navigating detrimental critiques.

1. Addressing considerations 

Staff (each previous and potential) wish to really feel acknowledged by an organization. They wish to know an organization is critically addressing considerations, displaying empathy towards its workers and never simply letting the identical points persist.

So, take the difficulty head-on. Point out that you’ve got thoughtfully thought-about the detrimental assessment(s) and that you’re doing all the things in your energy to shore up firm tradition.

Be considerate and particular. Get to the basis of the difficulty and devise methods to repair it.

(If, then again, you disagree with worker suggestions or really feel it’s false or pretend, you may take steps to take away detrimental employer critiques. We’ll talk about this course of afterward.)

2. Rebuilding belief 

Make tangible modifications.

Displaying potential and present staff that you just’re working towards fixing the difficulty will result in a renewed relationship. In flip, you’ll begin to rebuild that belief you may’ve feared you have been dropping.

Belief is crucial within the office. It isn’t one thing it is best to ever take without any consideration.

3. Sustaining transparency

All through this whole course of, it’s crucial to be open and trustworthy. Inform your staff that you’re working towards fixing the detrimental suggestions you’ve acquired up to now.

Higher but, seek the advice of them. Your staff (each previous and current) are those who know your organization tradition finest. They will let you know what have to be fastened.

Growing a clear tradition will assist strengthen your bond together with your staff. They may then be extra prone to go away you constructive critiques on websites like Glassdoor and Certainly. 

How does detrimental suggestions result in enchancment and development?

Once more, detrimental critiques are usually not at all times dangerous. In the event you imagine employer critiques are real and have come from wanting to assist, they could symbolize a possibility so that you can enhance firm tradition.

As an example, maybe a assessment mentions a scarcity of communication, how competing corporations provide higher advantages or how an abundance of digital conferences reduces workers psychological well-being. 

Clear up the difficulty by Implementing sturdier communication pathways, taking a look at various profit choices or chopping down on digital conferences. Regardless of the criticism, you may and may use it to your profit.

Maybe you may even use data from detrimental employer critiques to ballot your present workers and ask them what modifications they want to see 

At all times have a look at detrimental employer critiques as a spot to be taught and develop. Studying out of your errors may help you foster a more healthy, extra engaging firm tradition.

The impression of detrimental employer critiques on recruiting

Talking of firm tradition – detrimental critiques can impression your capacity to recruit new staff. 

Folks on the job hunt are likely to analysis the businesses they interview with. They wish to know in the event that they’re stepping right into a tradition that values their psychological well being or one which couldn’t care much less.

Right here’s a easy query: In the event you have been on the job hunt, would you wish to work at an organization with a 3.7-star score on Glassdoor or one with a 4.7-out-of-5 score? 

The reply is simple. You’d select the latter firm. You may even select them if the wage on the former firm is barely greater.

For that reason, coping with and navigating detrimental employer critiques is essential. It should contribute to extra fluid and wholesome recruiting and interviewing processes.

What choices do employers have for eradicating detrimental, false and/or pretend critiques?

Not all detrimental critiques come from an trustworthy place and never all critiques assist your organization develop.

Whereas some former staff wish to assist, others merely want to hurt their previous bosses and convey down the corporate.

It’s unlucky to say, however some corporations find yourself coping with the next:

• Fake reviews from rivals.
• “Review bombing” from former staff.
• Destructive, false and defamatory critiques from former staff.

If any of those are the case, figuring out take away detrimental critiques is essential. 

Step one in such an occasion is to contact both Glassdoor or Indeed’s employer assist middle. They will sometimes show you how to unravel the matter and take away the assessment.

However generally that easy process doesn’t work. In such situations, it is likely to be useful to succeed in out to a web based fame administration agency.

On-line reputation management corporations concentrate on managing an organization or particular person’s fame and guaranteeing that detrimental, unfair critiques are completely eliminated. They deal with the ugly issues, so that you don’t must.

A number of situations wherein these corporations may help you take away detrimental employer critiques. As an example, critiques might be eliminated if:

• They violate tips.
• They’re deemed bullying or harassment.
• They’re defamatory or libelous.
• They don’t seem to be related to your organization.

Hiring a web based fame agency might be a lot simpler than going about it your self, as a workforce of specialists will analyze all the things for you.

Navigating detrimental critiques from former staff

It’s by no means nice receiving a detrimental assessment from a former worker. Nevertheless it’s additionally not the top of the world.

Destructive critiques can function a possibility to develop and be taught. Deal with the considerations, work towards rebuilding wholesome relationships together with your staff and preserve transparency all through the method.

In the event you really feel the net suggestions is defamatory or unfaithful, you may at all times work with a web based fame agency to take away detrimental employer critiques.