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Google Search is experimenting with a Pixel telephone characteristic that may allow you to name a customer support line at an organization and wait on maintain till an actual particular person solutions the telephone. That is at the moment a Search labs characteristic that may allow you to click on a button in search to “request a name” from a “reside consultant.”
Android Police posted screenshots of this characteristic (initially noticed by 9to5Google by way of @MishaalRahman):
It additionally exhibits you an estimated time for Google to get you to a reside particular person:
Glenn Gabe wrote on X, “Simply activated this. Very cool -> Google Search simply stole one of many Pixel’s finest calling options (Speak to a Stay Consultant is like Maintain for Me, however instantly in Search).”
I’m wondering how nicely it really works?
I do know that accountants use to pay for a characteristic like this when attempting to name the IRS or native tax businesses however the IRS blocked them sooner or later.
That is a lot greater than Maintain for Me.
1. You will not should dial and undergo all of the choices earlier than initiating Maintain for Me.
2. You might be able to choose which division to contact forward of time, which can be an absolute godsend. Not less than that is the implementation that…
— Artem Russakovskii (@ArtemR) February 15, 2024
Google advised 9to5Google that Speak to a Stay Consultant is on the market within the US for Search Lab customers. It really works on the Google app for Android and iOS, in addition to desktop Chrome. I attempted it on Friday and it was not out there for me within the iOS Google App – I’m in New York.
Discussion board dialogue at X.
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