A Google group supervisor, Alistair D., posted a Evaluations troubleshooting and FAQs doc within the Google Enterprise Profiles boards. It goes by way of why evaluations go lacking, learn how to take away evaluations and learn how to troubleshoot these points with the Google Enterprise Profiles instruments.
Lacking Evaluations
Alistair wrote, “There are a number of the reason why evaluations could also be faraway from maps. Normally, lacking evaluations are eliminated for coverage violations like spam or inappropriate content material. Learn extra about our Assessment coverage pointers here earlier than continuing. You may also confer with the Help Center Article for extra info.”
Here’s what Alistair posted:
Please observe these steps to report lacking evaluations:
- Contact Support
- Choose your corporation within the drop down menu. (Ensure that the enterprise follows all of the eligibility guidelines)
- Sort Lacking Assessment below ‘Inform us what we may also help with’
- Select Assessment Lacking below ‘Select the very best description of this difficulty’
With a purpose to assist Google expedite your request, embody the next info within the description:
- Enterprise Profile ID (Instructions here)
- (Elective) You possibly can add the screenshots of the lacking evaluations
- What number of evaluations are lacking from the profile?
- Are new evaluations being revealed on the profile?
- What’s the time-frame through which the evaluations have gone lacking? (For instance, did they disappear all throughout the final week? Or have you ever observed they had been constantly disappearing over an extended time period?)
- Reviewer Title(s)
- Associated Case ID(s)
Video for reference:
Take away Evaluations
To report an inappropriate evaluation for removing, you should use Google Maps or Google Search. Eliminated evaluations cease displaying on each.
Flag a evaluation in Google Maps
- In your pc, open Google Maps.
- Discover your Enterprise Profile.
- Discover the evaluation you’d prefer to report.
- Click on Extra > Flag as inappropriate
Flag a evaluation within the Evaluations Administration Device
- Go to the Reviews Management Tool.
- Examine that the e-mail deal with proven is the one you utilize to handle your Enterprise Profile. Tip: In case you use one other electronic mail deal with, click on Change account.
- Click on Affirm.
- Choose your corporation Report a brand new evaluation for removing.
- For every evaluation that you just wish to flag, click on Report.
- Within the new tab, choose a class for the evaluation.
- Click on Submit.
You may also confer with the Help Center Article for extra info, he added.
Video for reference from Sterling Sky:
Hat tip to @gaganghotra_ for recognizing this.
Discussion board dialogue at X.
