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Google Enterprise Profile chat characteristic will not provoke new chats, with present chats to cease engaged on July thirty first. Plus, Google Enterprise Profiles will take away name historical past on the finish of this month.
This isn’t new, we instructed you this was coming a number of months in the past after we wrote – Google Business Profile chat and call history going away.
New chats gone. Now in case your clients or prospects attempt to provoke new chats with you on Google Maps or Google Search via your Google Enterprise Profiles, it would not work. The chat button ought to be gone for all new chats.
Searchers who initiated chats days in the past, can proceed these conversations via July 31, 2024. After July thirty first these chats will not work.
Name historical past going away. It is best to obtain your historic name historical past as a result of Google may also be eradicating your name historical past from Google Enterprise Profiles. In case you’d like information of previous Google Enterprise Profile chats or name historical past, you may obtain them by way of Google Takeout.
The notification. Google sent out a reminder electronic mail yesterday, here’s a screenshot of that electronic mail:
Why we care. In case you used these options for your small business, please bear in mind the chat characteristic is not accepting new chats. Your present chats are going to cease working on the finish of this month.
It is best to in all probability obtain your chat and name historical past earlier than the deadline in an effort to archive that knowledge in your CRM software program and database.
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