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Yesterday, July fifteenth, Google ended assist for brand spanking new chats to be initiated inside Google Native, Google Enterprise Profiles, in Google Search and Google Maps. This isn’t a shock, Google told us in May this was coming and now it’s right here.
Google wrote again then, “beginning July 15, prospects will not be capable of begin new chat conversations with your online business from Google. Prospects in current chat conversations will probably be notified that chat will probably be phased out.”
Then “beginning July 31, chat performance in Google Enterprise Profile will finish. This implies you will not obtain new chat messages. You will not be capable of see your online business’ name historical past in Google Enterprise Profile. Prospects will nonetheless be capable of discover and call your online business through Google Search and Maps.”
Yesterday afternoon, Google despatched out an e mail as a reminder, saying:
We’re reaching out to remind you that we’ll be winding down Google’s chat and name historical past options in Google Enterprise Profile. Beginning right this moment, July 15, 2024, Google will cease creating new conversations, and all chat performance will finish on July 31, 2024.
Please word, prospects will nonetheless be capable of discover and call your online business through Google Search and Maps – and study extra details about you out of your web site hyperlinks, enterprise description, images, and anything you share in your Enterprise Profile. You’ll additionally proceed to have the ability to obtain calls out of your Enterprise Profile and monitor different engagement metrics for your online business, together with internet visitors or instructions requests.
It’s vital to us that your Enterprise Profile continues to be a useful device so that you can handle your online business. When you’ve got questions on this alteration, you’ll be able to study extra right here.
Here’s a screenshot of that e mail:
I’ve a ton of particulars on this alteration in my story from May.
When you’ve got not downloaded your chat historical past, it’s possible you’ll wish to try this now. This was an enormous deal when it was introduced and acquired a whole lot of media consideration.
Discussion board dialogue at X.
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