Google Business Profile chat and call history going away

Google shall be shutting down the Google Enterprise Profile chat and name historical past function on July 31, 2024. Google will cease permitting new chats to be initiated beginning on July 15, 2024 after which will completely disable the chat and name historical past options on July 31, 2024.

What Google stated. Google despatched out quite a few sorts of emails to companies, relying on in the event that they makes use of the chat or name historical past function. The e-mail says:

“We’re reaching out to share that we are going to be winding down Google’s chat and name historical past options in Google Enterprise Profile on July 31, 2024. We acknowledge this can be tough information – as we frequently enhance our instruments, we often should make tough choices which can impression the companies and companions we work with. It’s essential to us that Google stays a useful companion as you handle your enterprise and we stay dedicated to this mission.”

Necessary dates. Listed below are the upcoming dates you want to pay attention to:

• July 15, 2024: Searchers will now not be capable of begin new chat conversations with your enterprise from Google Maps or Google Search. Nevertheless, searchers which can be already in current chat conversations shall be notified that chat shall be phased out.
• July 31, 2024: The chat performance in Google Enterprise Profile will finish fully and you’ll now not obtain new chat messages. Additionally, you will now not be capable of see your Google Enterprise Profile name historical past in Google Enterprise Profile.

Historical past obtain. You may obtain your chat and name historical past from Google Enterprise Profiles, so you’ll be able to retailer them someplace. Sooner or later, Google will delete the historical past.

The e-mail. Here’s a screenshot of the e-mail I obtained:

Why we care. Should you used these options for your enterprise, please remember they’re going away quickly. It’s possible you’ll need to obtain your chat and name historical past earlier than the deadline, as a way to archive that knowledge in your CRM software program and database.